Several locations operated by Buc-ee’s have received “F” ratings from the Better Business Bureau. The ratings are tied to complaints submitted through the BBB system that the organization says have not received responses.
As of mid-March, 33 Buc-ee’s locations across several states show an “F” rating on the Better Business Bureau website. The issue has drawn attention online because Buc-ee’s is widely known among highway travelers for its large travel centers and busy fuel stops.
Understanding what the rating represents requires a closer look at how the BBB evaluates businesses.
Why Some Buc-ee’s Locations Received an F Rating
The BBB assigns ratings ranging from A+ to F. The grade reflects several factors, including complaint history and how businesses respond when complaints are submitted through the BBB platform.
According to a report from USA Today, the Buc-ee’s ratings stem from 88 customer complaints that the organization says did not receive responses through its system. The complaints date back to roughly March 2023, with the most recent submitted in early 2026.
Examples posted on the BBB website include customers reporting incorrect credit card charges, problems with car wash services, and situations where fuel charges appeared on statements even though gasoline was not dispensed. Other complaints mention merchandise issues or dissatisfaction with customer service.
The reports also state that Buc-ee’s has indicated it does not respond to complaints forwarded through the BBB system.
Buc-ee’s did not provide a public comment in the reports regarding the ratings.
The BBB Rating System Explained
The Better Business Bureau was founded in 1912 and operates as a private nonprofit group that tracks consumer complaints and business practices.
Its rating system is intended to help consumers evaluate businesses. Ratings are based on information the organization can obtain, including complaint records, responses from businesses, and transparency about company practices.
The BBB notes that its ratings are not guarantees of business reliability or performance. The organization advises consumers to consider BBB information alongside other research when evaluating a business.
Unlike government regulators, the BBB does not have enforcement authority. It cannot require companies to respond to complaints or issue refunds. The system primarily functions as a public record of disputes and responses.
Not All Buc-ee’s Locations Share the Same Rating
The reported F ratings do not apply to every Buc-ee’s store.
Some locations listed on the BBB website have higher scores. For example, Buc-ee’s locations in Fort Worth, Texas, and Smith Grove, Kentucky, currently show A ratings. A few other stores received grades in the C range, and one location had no rating listed.
The company currently operates more than 50 travel centers across 11 states.
Buc-ee’s locations are often built along major interstate corridors and attract heavy traffic from highway travelers. The company’s store in Luling, Texas, holds the world record for the largest convenience store.
Why the Issue Is Getting Attention
Buc-ee’s is well known among highway travelers for its large stores, wide snack selection, and massive fuel stations. Many RV travelers regularly stop at the chain while crossing major highways in the southern United States.
Because of that visibility, the BBB ratings have sparked debate online about how much weight consumers should place on the organization’s grading system.
Some commenters argue that BBB complaints represent only a small portion of the millions of customers Buc-ee’s serves each year. Others view the unanswered complaints as a customer service concern.
The BBB system itself does not measure complaints relative to the size of a company’s customer base. Instead, the rating reflects how businesses interact with the complaint process on the BBB platform.
For travelers passing through Buc-ee’s locations, the reports serve as another reminder that consumer ratings can vary depending on where the information is collected and how businesses respond to those systems.
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